Delivery & Returns

COVID-19 Notice

We just want to update you on our current situation in light of the recent covid-19 outbreak, no need to panic! There has only been minor changes in relation to delivery.

This change is so far limited to where a signature is required on delivery.

The driver will retain the possession of the scanner, and will ask your name on delivery. She/He will key in your name and will not request your signature, this is following advice from WHO to limit as much physical contact as possible to minimise any possible risks during exchanges.

We thank all of our customers for their patience and understanding with this new procedure, remember- this change has been put in place to protect you and the well being of our community.

 

We aim to dispatch all purchases within 1 working day of Theya Healthcare confirming acceptance of your order by email. This is subject to stock availability and we will inform you within this time frame if any of your items are unavailable.

We are unable to redirect orders once they have been dispatched to you, so please ensure that the delivery address is correct.

delivery

 

We aim to dispatch orders within 1 working day after the order is processed.

Delivery days are subject to the arrival country, see delivery table below.

returns

 

We do not take returns unless a product is faulty, but bras may be exchanged for another size if they have not been worn and are returned in a saleable condition with all packaging intact.

We do not accept returns on our masks due to the nature of the product and sanitary advice related to preventing the spread of covid-19.

please contact info@theyahealthcare if you wish to return or exchange.

Due to quality control, verified returns will not be accepted after 28 days of receiving.

support

 

If you are in need help or more information about a product you can contact us at info@theyahealthcare.com. We can be reached Monday-Friday between the hours of 9am-5pm. (Dublin time)

Delivery information

Republic of Ireland


Estimated delivery time is next working day from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm will arrive on the second working day after dispatch. Your parcel may require a signature on receipt, depending on the weight of your order.

  • 2-4 Working days with DPD, tracked with signature €6.50

Northern Ireland & UK

Estimated delivery time is 2 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

  • 2-4 Working days with DPD, tracked with signature €10.00

Europe

Estimated delivery time is 3-5 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

Shipping cost is €7.50

Worldwide

Estimated delivery time varies between 6-8 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

Shipping cost is €10.00

Customs & Duties

For deliveries outside of the EU please note that customs charges or import duties may be charged when your order arrives in your country. These charges will be payable by you. THEYA Healthcare has no control over these costs and cannot advise how much this could be. Please note that occasionally the customs agencies within your country perform security inspections on shipments, which can lead to delays of between 2 – 4 weeks. Unfortunately Theya Healthcare cannot control delays due to An Post or your local delivery postal service. If your package is urgent we suggest expedited shipping.

Returns & Exchanges

THEYA Healthcare has taken every care to produce high quality products that we hope you will be happy with. However, for hygiene reasons underwear is exempt from normal distance selling rules and as such cannot be returned unless faulty. We therefore do not offer refunds unless a product is faulty, but bras may be exchanged for another size if they have not been worn and are returned in a saleable condition with all packaging intact.

Due to quality control, returns will not be accepted after 28 days of receiving.

Faulty goods

THEYA Healthcare will only refund or replace faulty items when notified of the fault within 4 weeks of the purchase. If you consider the items are faulty, please send us a message via info@theyahealthcare.com before returning any goods to us. In your message state your name, order number and the error or fault. If THEYA Healthcare agrees that the item is faulty we will either send you a prepaid returns envelope or ask you to send the items back to us and then refund to you the cost of the return postage. Replacement items will then be dispatched free of charge.