Dispatch Information
We aim to dispatch all purchases within 1 working day of confirming your order by email. This is subject to stock availability and we will inform you within this time frame if any of your items are unavailable.
We are unable to redirect orders once they have been dispatched to you, so please ensure that the shipping address is correct!
Average Delivery Times
Republic of Ireland
Estimated delivery time is the next working day! Orders placed after 2pm will arrive on the second working day after dispatch.
Shipping cost is €5.00
Northern Ireland & UK
Estimated delivery time is 2 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day later than this.
Shipping cost is €6.50
EU
Estimated delivery time is 3-5 working days from the date of dispatch. Orders placed after 2pm may arrive a day later than this.
Shipping cost is €7.50
United StatesEstimated delivery time is 4-5 working days from the date of dispatch. Orders placed after 2pm may arrive a day later than this.
Shipping cost is €7.50
Canada
Estimated delivery time is 5-7 working days from the date of dispatch. Orders placed after 2pm may arrive a day later than this.
Shipping cost is €7.50
Australia
Estimated delivery time is 6-8 working days from the date of dispatch. Orders placed after 2pm may arrive a day later than this.
Shipping cost is €7.50
Worldwide
Estimated delivery time is 5 working days. Orders placed after 2pm may arrive a day later than this.
Shipping cost is €10.00
Customs & Duties
For deliveries outside of the EU please note that customs charges or import duties may be charged when your order arrives in your country. These charges will be payable by you. Theya Healthcare has no control over these costs and cannot advise how much this could be. Please note that occasionally the customs agencies within your country perform security inspections on shipments, which can lead to delays of between 2 – 4 weeks. Unfortunately Theya Healthcare cannot control delays due to An Post or your local delivery postal service. If your package is urgent we suggest contacting Theya Healthcare and we can quote a price for quicker shipping options.
Returns, Exchanges, & Refunds
Theya Healthcare has taken every care to produce high-quality garments that we hope you will love. For hygiene reasons underwear is exempt from normal distance selling rules and as such cannot be returned unless faulty.
Therefore we do not issue refunds unless a product is faulty, bras may be exchanged for another size if they have not been worn and are returned in saleable condition with all original packaging intact.
To ensure your new garments are a perfect fit, we recommend checking our detailed size guide before ordering.
Faulty goods
In the unlikely event you receive a faulty item, get in touch as soon as possible. Theya Healthcare can only refund or replace faulty items when notified of the fault within 4 weeks of the purchase. If you consider the item(s) faulty, please send us a message via our Contact Us page before returning any goods. In your message state your name, order number, and the error or fault. If a fault is confirmed, we will either send you a prepaid returns envelope or ask you to send the items back to us and then refund to you the cost of the return postage. Replacement items will then be dispatched free of charge.