Delivery & Returns THEYA Healthcare

Dispatch Information

We aim to dispatch all purchases within 1 working day of Theya Healthcare confirming acceptance of your order by email. This is subject to stock availability and we will inform you within this time frame if any of your items are unavailable.

We are unable to redirect orders once they have been dispatched to you, so please ensure that the delivery address is correct.

Orders are sent by An Post postal service. 


Average Delivery Times in Working Days

Republic of Ireland


Estimated delivery time is next working day from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm will arrive on the second working day after dispatch. Your parcel may require a signature on receipt, depending on the weight of your order.

Shipping cost is €5.00

Northern Ireland & UK 

Estimated delivery time is 3-4 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

Shipping cost is €7.50

France

Estimated delivery time is 3-5 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

Shipping cost is €7.50

EU (excluding France)

Estimated delivery time is 3-5 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

Shipping cost is €12.50

United States

Estimated delivery time is 5-10 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

Shipping cost is €12.50

Worldwide

Estimated delivery time varies between 10-15 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

Shipping cost is €12.50

Customs & Duties

For deliveries outside of the EU please note that customs charges or import duties may be charged when your order arrives in your country. These charges will be payable by you. Theya Healthcare has no control over these costs and cannot advise how much this could be. Please note that occasionally the customs agencies within your country perform security inspections on shipments, which can lead to delays of between 2 – 4 weeks. Unfortunately Theya Healthcare cannot control delays due to An Post or your local delivery postal service. If your package is urgent we suggest contacting Theya Healthcare and we can quote a price for a quicker delivery time with DHL.

Returns, Exchanges & Refunds

Theya Healthcare has taken every care to produce high quality products that we hope you will be happy with. However, for hygiene reasons underwear is exempt from normal distance selling rules and as such cannot be returned unless faulty.
We do not offer a refund or exchange on briefs but if you are not completely satisfied with your THEYA Healthcare bra please contact us to discuss the circumstances.

Faulty goods

THEYA Healthcare will only refund or replace faulty items when notified of the fault within 4 weeks of the purchase. If you consider the items are faulty, please send us a message via our Contact Us page before returning any goods to us. In your message state your name, order number and the error or fault. If Theya Healthcare agrees that the item is faulty we will either send you a prepaid returns envelope or ask you to send the items back to us and then refund to you the cost of the return postage. Replacement items will then be dispatched free of charge.