Terms & Conditions

Please ensure you have carefully read and agree to the terms and conditions before you place an order. You should understand that by placing an order, you are entering into a legally binding agreement with THEYA Healthcare (The Seller) and that you accept the following terms and conditions as detailed below.

These are the standard terms & conditions of sale.
 
Company Information

Goods are supplied by THEYA Healthcare

Head Office Address

THEYA Healthcare,

NovaUCD,

Belfield Innovation Park,

Dublin 4,
IRELAND
 
THEYA Healthcare is registered in Ireland No: 530197

VAT number: 3241619WH

Registered Office Address: Brigewater Business Park, Islandbridge, Dublin.8.
 
Contract Formation

There is no contract for sale of any product between you and THEYA Healthcare until you have received notification that the order is accepted.

The quantity and description of the Goods will be those set out in your order.

All orders made by you through the THEYA Healthcare website are subject to acceptance and availability.
 
Product Information

Although we take care to ensure that all production information on this website is accurate, THEYA Healthcare cannot guarantee an exact colour match of images shown on your monitor to the delivered goods. Some styles & shades may vary slightly from the images shown.

All goods are subject to availability. THEYA Healthcare will notify you as soon as possible if an item in your order is out of stock.

Price of Goods

THEYA Healthcare reserves the right to change prices without prior notice.

The price of the Goods does not include any applicable Customs or Tax Charges (orders outside of the EU). For more information see our delivery page (LINK TO DELIVERY PAGE)

All prices quoted on the THEYA Healthcare website are quoted in Euro and where applicable are inclusive of Irish VAT of 23%.

Payment

THEYA accepts most major credit cards, and debit cards. Unfortunately we are unable to accept American Express. 

Risk and Property

You will be responsible for the goods as soon as THEYA Healthcare has delivered them.
 

Dispatch Information

We aim to dispatch all purchases within 1 working day of Theya Healthcare confirming acceptance of your order by email. This is subject to stock availability and we will inform you within this time frame if any of your items are unavailable.

We are unable to redirect orders once they have been dispatched to you, so please ensure that the delivery address is correct.

Orders are sent by An Post postal service. 

Average Delivery Times in Working Days

Republic of Ireland


Estimated delivery time is next working day from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm will arrive on the second working day after dispatch. Your parcel may require a signature on receipt, depending on the weight of your order.

Northern Ireland & UK 

Estimated delivery time is 3-4 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

EU

Estimated delivery time is 3-5 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

United States

Estimated delivery time is 5-10 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

Worldwide

Estimated delivery time varies between 10-15 working days from the date of dispatch in accordance with An Post guidelines. Orders placed after 2pm may arrive a day a later than this.

Customs & Duties

For deliveries outside of the EU please note that customs charges or import duties may be charged when your order arrives in your country. These charges will be payable by you. Theya Healthcare has no control over these costs and cannot advise how much this could be. Please note that occasionally the customs agencies within your country perform security inspections on shipments, which can lead to delays of between 2 – 4 weeks. Unfortunately Theya Healthcare cannot control delays due to An Post or your local delivery postal service. If your package is urgent we suggest contacting Theya Healthcare and we can quote a price for a quicker delivery time with DHL.

Returns, Exchanges & Refunds

Theya Healthcare has taken every care to produce high quality products that we hope you will be happy with. However, for hygiene reasons underwear is exempt from normal distance selling rules and as such cannot be returned unless faulty. We therefore do not offer refunds unless a product is faulty, but bras may be exchanged for another size if they have not been worn and are returned in a saleable condition with all packaging intact.

Faulty goods

THEYA Healthcare will only refund or replace faulty items when notified of the fault within 4 weeks of the purchase. If you consider the items are faulty, please send us a message via our Contact Us page before returning any goods to us. In your message state your name, order number and the error or fault. If Theya Healthcare agrees that the item is faulty we will either send you a prepaid returns envelope or ask you to send the items back to us and then refund to you the cost of the return postage. Replacement items will then be dispatched free of charge.